By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.

By placing an order via the website or by phone you are making an offer to New Victory to purchase the goods detailed in your order upon the terms and conditions described in your order.

1. Order process

You shall select the goods you wish to purchase from the website and be able to view these selected goods in the shopping cart function of the website. At this stage, you can view the goods you have selected, check your selection, and make any necessary amendments to it. It is your responsibility to check the order carefully. You shall be liable for goods ordered regardless of any input errors.

Once you have selected all of the goods you wish to purchase from the website, then you should continue by clicking “Checkout”. You can then either log in to retrieve your details or enter your address details for the purposes of this order.

Once you are happy with the details you have entered for the goods you wish to purchase from the website, you are then asked to select delivery options, then click “Confirm Order” to confirm your order details and delivery address. You then click “Complete Order” you are advised the order reference number, then click “Complete Order” again. For this stage, payment is not requested.

On receipt of a request for goods, we shall send an automated response e-mail to you as an order confirmation acknowledgement of the request (“Acknowledgement”). This Acknowledgement does not indicate acceptance of your order by us simply that we have received it.

Following production of the Acknowledgement, we shall process the order and the order shall be accepted by us sending you a second email detailing the goods and delivery provisions (the “Acceptance“).

Once the order has been submitted to us by you, you cannot view the order’s status online. You should, therefore, print a copy of the e-mail containing the Acceptance for future reference. Once the order has been submitted to us, you cannot amend or cancel the order without our prior written consent.

We can amend or cancel an order up to the Acceptance of the order. The payment method will be arranged in this stage over the phone or email. Please refer to the payment section. However, we shall be entitled to reject any order which is made electronically if we cannot agree on payment methods.

Notwithstanding the foregoing, we reserve the right to refuse any order.


2. Orders obligations

If we cannot fulfil any obligation due to the following reasons you will be contacted by our customer services representatives either by Email or phone.

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

Customers who fail to read any order criteria set out in the terms and conditions.

We reserve the right to reject any offer or purchase by you at any time. We will take all reasonable care in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part. We cannot however be held liable for a loss you may suffer if a third party procures unauthorised access to any data you provide when accessing an order from the website.

We reserve the right to withdraw products at any time and all products subject to availability.

3. Amendment of Orders

We reserve the right to cancel an order at any time if we have not received payment. You may request an amendment to an order prior to despatch emailing us with your Order Reference Number and your request. Your order will be placed on hold until any changes have been agreed upon. We reserve the right to cancel or refuse an amended order.