We really want you to be happy and come back to see us again. Please contact us regarding any items you intend to return within 14 calendar days of receipt of your order with the reason for the return.
1. Cancellation of Orders and Process
If your order has been despatched but has not yet been delivered, you may cancel the order by email. The goods will be returned to us by our carrier. You remain responsible for the delivery charge and this will be deducted from your payment before the payment is refunded.
Once you receive delivery of the goods, you have 14 calendar days cooling-off period. During this period, you may cancel all or part of your order after the goods have been delivered to you subject to the following:
1. Email us with your Order Reference Number within 14 calendar days of receipt of the goods and specify the items you wish to cancel. We will provide you with a Returns Authorisation Number.
2. All goods must be returned in their original, unopened and unused condition together with their original packaging.
3. Goods must be returned to us within 14 calendar days through our carrier who will contact you to make arrangements. Alternatively, you may return goods, at your cost, to us at our address.
You cannot make a return without a Returns Authorisation Number. You are liable for the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Refunds will be provided using the same payment type by which your order was made. Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 7 days of the date of cancellation.
We reserve the right to set off any damages or costs which are recoverable from you by us by deducting the same from any refund.
We reserve the right to refuse a return or refund if you fail to comply with the above terms.